Terms and Conditions of use

Terms and Conditions of use

Refunds and Returns

For all orders placed within the European Union, directive 2011/83 establishes a right to withdraw by the consumer within 14 days of delivery of the goods.

Domori extends this right to all orders processed on domori.com, from any part of the world where they are placed.

Orders received by 11.00 a.m. will be processed the same day; in August, orders will be shipped from Monday to Thursday in order to ensure the integrity of the product.

General Terms and Conditions

On our website we endeavour to display as accurately as possible the colour, shapes and other physical characteristics of the products. However, different computer screens may display those characteristics differently. Therefore, we cannot guarantee that your screen will display each characteristic perfectly.

All products are certified for high quality and submitted to meticulous checks before being shipped. If the product you receive is not in perfect condition, please contact us immediately by writing to cs.ecommerce@domori.com.

Please send us all the products to be returned in the same delivery in order to ensure that your return is processed as soon as possible.

Products must be returned in their original packaging to ensure that they are suitably protected in transit.

Processing returns

To processed your returned product, please contact us at cs.ecommerce@domori.com and we will provide you with all the information you need.

All returns must be sent to:

Domori S.p.A.

Via Pinerolo 72-74

10060 None (TO)

To have your returns picked up, we advise you to contact our courier. You can decide to use a different courier of your choice, but in that case we will not be able to reimburse you for the expenses incurred to return the product.

If you are sending a package to a country outside of the European Union, please make five copies of the Returns Proforma Invoice. These documents are necessary for customs clearance and must be delivered to the courier.

Receiving a refund

After our warehouse has received the return and checked that all the conditions for accepting it apply, you will receive your refund within 30 days.

The refund you receive will include by the cost of the products returned and the delivery expenses. The refund will be credited to the credit card used for the purchase or to the bank account provided.

If your order has been shipped to a destination within the European Union, all taxes (VAT) will be refunded. Outside of the European Union, customs duty and taxes are non-refundable.

Information regarding online resolution of disputes pursuant to Art. 14, Par. 1 of the ODR (Online Dispute Resolution Regulation):

The European Commission grants consumers the opportunity to resolve disputes online, pursuant to Art. 14, Par. 1 of the ODR (Online Dispute Resolution Regulation) on one of its platforms. The platform (http://ec.europa.eu/consumers/odr) is a place where consumers can try to reach out-of-court agreements on disputes arising from online purchases and service agreements.

Information regarding online dispute resolution pursuant to Art. 14 Para. 1 of the ODR (Online Dispute Resolution Regulation):

The European Commission gives consumers the opportunity to resolve online disputes pursuant to Art. 14 Para. 1 of the ODR on one of their platforms. The platform (http://ec.europa.eu/consumers/odr) serves as a site where consumers can try to reach out-of-court settlements of disputes arising from online purchases and contracts for services.

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