Deliveries and FAQ

DELIVERIES: method and costs

This section shows the WORLDWIDE delivery options available for items sold and delivered by Domori.

International deliveries are available: this service is provided by the express courier DHL and costs €20.00 for deliveries in Europe - €40.00 for deliveries outside of Europe; for orders over €160.00, Domori will be delighted to offer free deliveries.

Customs duties that are not included - now also in Great Britain owing to BREXIT - will be charged to the receiver or, in the case of gifts, the sender.

PLEASE NOTE: Solely for the protection of our consumers, for orders over €200.00 in the first purchase on the site, identification documents will be requested by our customer service.

Express delivery is provided from Monday to Friday. Our plant is closed on Saturdays and Sundays, therefore orders placed at the weekends will be processed from the following Monday. To protect the integrity of the product in the warmest months, from May to September, packages are refrigerated. 

Orders placed by 10.00 a.m. will be processed the same day, allowing the order to be received within 24-48 working hours, except in cases of force majeure or unforeseeable circumstances. After 10.00 a.m., the one/two days term starts from the day following the one on which Domori confirms the customer order by the order confirmation e-mail.

IMPORTANT: Deliveries to the islands and remote areas may be subject to longer delivery times.

Free delivery for order of 160 € or more.

FAQ

Got a discount voucher? During check-out, click on “Do you have a discount code?”, enter your code and click on APPLY. Please remember: discount vouchers may not be used cumulatively and do not apply to products that already have a discount.

Looking for a gift? If you are looking to send a gift, we’ll take care of it! During check-out, indicate in the field "If you want to add a message or comment to your order, please enter it below." We will be delighted to write your note on Domori headed paper to make your gift even more precious! Remember: no other transportation document or cost summary will be sent to the destination

Track your delivery: After placing your order, if the payment has gone through, you will receive an e-mail confirmation. To track the delivery, log in and go to the ORDER HISTORY section, ORDER DETAILS. When you click on “details”, you will see a summary of all the information relating to your order, including the TRACKING CODE, which will allow you to track and monitor your order independently.

Just enter the alphanumeric code in the tracking section of the POSTE ITALIANE-CRONO website (https://business.poste.it/professionisti-imprese/cerca/index.html?wt.ac=1473805849060#!/) or if a numeric code and "DHL" appears, just connect to the DHL website (https://www.dhl.it/it/express/ricerca.html)

You can use the field "If you want to add a message or comment to your order, please enter it below." during check-out, to highlight any particular needs and indications regarding the delivery.

How to pay: You can choose between the following methods of on-line payments for deliveries: credit card (Visa, Mastercard, Postepay), Paypal, Bank Transfer or Cash on Delivery.

PLEASE NOTE: Solely for the protection of our consumers, for orders over € 200 in the first purchase on the site, identification documents will be requested by our customer service.

What if my product is damaged? All Domori packages are sealed with customized adhesive tape. Should you receive a package that has been tampered with and/or a spoiled product, please write to cs.ecommerce@domori.com, attaching an image of what you received.

If you do not send images of the damage suffered, unfortunately it will not be possible to provide a refund or replacement.

For any requirements or for further information, please do not hesitate to contact us the following address cs.ecommerce@domori.com

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