Shipping Information - Q&A

Every order above 160€ has no delivery fee! Read below for our shipping terms

SHIPPING SUSPENDED FROM THE 10TH TO THE 16TH AUGUST

SHIPPING: TERMS AND COSTS

In this section you will find the WORLDWIDE shipping options available for items sold and shipped by Domori.

Express Shipping (24-48 h) : 20€ in Europe; 40€ EXTRA Europe

ATTENTION: Given the delicate period that we're living, some shipping may be delayed

Express shipping will be delivered from Monday to Friday from October to June, while it will be delivered from Monday to Thursday in the months from July to September. In order to save the integrity of the product in the warmer months, from May to September, the package will be refrigerated.

If the purchase order is placed before 10:00 am, it will be processed on the same day and it allow you to receive the order in 24-48 working hours except in the event of major force or unforseeable circumstances. After this time the period of one to two days starts from the day following that in which Domori confirmed the order by email of order confirmation.

That service is done by courier DHL and it costs €20,00 for shipping in Europe - €40,00 for shipping extra Europe; for orders above 160€. Domori is pleased to offer free delivery.

IMPORTANT: Deliveries to islands and remote areas may vary in delivery times.

Free shipping for order over 160 €

FAQ

Do you have a coupon? During the check-out of the cart, click on the phrase : “Have a promo code?”, enter your code and click ADD. Remember: discount coupons can not be applied to already discounted products.

Thinking of a present? If you want to send a gift, we will take care of everything.
During the check-out it indicates in the field “if you would like to add a comment about your order, please write in the field below”. We will be happy to write your card on Domori headed paper to embellish your gift card. Remember: no other document or summary of costs will be sent.

How do I track my package? After you place the order, if the payment was successful, the costumer will receive a confirmation email of it. To monitor the shipment status you simply access to your user area – Order history and details. Clicking on the “Details” you will see all the information about your order, including tracking number, which allow you to track and monitor your order on your own. You will find a tracking number code with DHL and please simply enter it on the website related.

Costumer can use the field: “if you would like to add a comment about your order, please write in the field below” in check-out to highlight special needs and reports concerning the shipment. 

How can I pay? The costumer can choose the following online payment methods for delivery: credit card (Visa, Mastercard, Postepay), Paypal.

What if my product is damaged? All Domori packages are sealed by personalised packaging tape. In case the package you received was altered and the product was defaced, please contact us immediately at ecommerce@domori.com , attaching images of what you received. Without sending photos of the damaged goods, unfortunately it’s not possible for a refund or replacement process.

For any further information o need, do not hesitate to contact us at ecommerce@domori.com

New Account Register

Already have an account?
Log in instead Or Reset password